Personal information we collect
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal information we collect from you when you use our Services
You choose to give us certain information when you decide to use our services. This includes:
- Your name and email address when you create an account
- Your postal address, your phone number and credit card information when you place an order
This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
Once registered with TopUp.com, you authorize us to use the information you provide to customize your interaction with our website.
Personal information we collect automatically when you use our Services
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We link this automatically-collected data to personally identifiable information, for example IP addresses are tied to personally identifiable information in the remote situations of fraud investigation.
Personal information we collect using cookies and similar technologies
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What do cookies do?
What third-party cookies does TopUp.com use?
What should you do if you don’t want cookies to be set?
If you prefer, you may choose to block some or all cookies, or even to delete cookies that have already been set; but you should be aware that you might lose some functions of the website.
If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine.
To opt-out of third-parties collecting any data regarding your interaction on our Site, please refer to their websites for further information.
Personal information we collect from third parties
, or if located in the European Union click here
. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
If you choose to sign up or log in to TopUp.com using a social media account (Facebook, Google, etc), TopUp.com will have access to the name and email address you registered in your social media account. Even if you remove the social media account you connected with from your TopUp.com account, your name and email address will not be removed from your TopUp.com account.
If you choose to use our referral service to refer a friend to our site we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. TopUp.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at email@example.com to request that we remove this information from our database.
Online adverts for TopUp.com
Our presence across the Internet is the outcome of this matching of users' preference and products available. In order to reach the right audience, the external companies we collaborate with (like Google or Quantcast) may use certain information to establish consumers' habits: visits to a website, goods and services to determine or predict our visitors' characteristics, behavior, or preferences.
Data collected from visits to our websites is matched by external companies to larger pools of data (from more websites) to deliver ads to people with similar browsing pattern to our visitors. Thus, consumers receive more relevant ads and advertisers benefit from more effective advertising.
Such data collected DOES NOT INCLUDE our visitor's name, address, email address, telephone number. More information on how Google stores such data in the user's browser (using a "cookie") can be found here
If you have given your consent, we will use the data you provide us to notify you of offers or products that may be of interest to you, but at no time will we provide your data to third parties for their own direct marketing activities.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at firstname.lastname@example.org.